Lately we have had a spate of calls from frantic customers who have suffered control or power failures which wiped the memory of their control system or drive.
With most systems, we can have a full panel worth of drives and controls on your doorstep in under 24 hours. If you don’t have a Known Good Backup, that will be the most expensive pile of boat anchors you have ever seen.
We can have a service engineer on your doorstep with the drives to help you load everything back up and get running. If you don’t have a Known Good Backup, he will never leave his desk, as there is no reason to show up.
We don’t mean to be harsh, but this is the truth. You need the information that was in your system’s memory. With that data, the service engineer can put the information onto the new drives and controls, and you’ll be good to go. Without it… well, what were you thinking we were going to put in the memory of the new units?
You might be able to contact the company you bought the equipment from and get a copy of the original data. If that company has gone out of business or has lost the person who did the original control work, though, you will not be able to get them to send you a copy of the program.
Heck, if they’ve updated their files and trashed the ones they thought they’d never need again, you won’t get a copy of the program. Even if that company can help you, they may charge you a lot to get the system up and going. They know you have no other options.
Wouldn’t you prefer to avoid these problems?
The solution is the Known Good Backup. That’s a backup of your system. A backup which you know to be good — that is, not corrupted, not destroyed by sitting in a humid environment for a few decades, and not in a “safe place” which no one in the world can remember or find.
If you have that, then that heart-stopping moment when your drive’s memory is wiped clean will still make your heart stop, but you can breathe again as soon as you remember that you can call us and we’ll be able to help. In less than 24 hours.