Here’s the most common scenario for Indramat motion control repairs:
The machine stops. The engineer tracks down the servo in its cabinet. Like an archaeologist in a movie pulling a find from the rubble of some ancient ruin, he makes out the name on the side of the machine…”Indramat.”
Usually at this point the roof does not cave in on him and an earthquake does not occur. Instead, he grabs his smartphone, googles “Indramat” and calls us. This engineer typically was not yet born when Rexroth bought Indramat and retired the name. Sometimes he tries to fix it himself before he calls us, but we don’t recommend it.
The mystic word “Indramat”
“I don’t know what it is,” he says, “but it says ‘Indramat’ on it and it’s costing me thousands of dollars a minute till it gets fixed.”
Don’t do this if you don’t have to.
Have a peek inside those cabinets — it doesn’t hurt to check the temp and make sure they’re not full of dust anyway — and see what machinery you’ve got in there.
If it’s an Indramat unit check our drives, controls, and motors pages and identify the unit you have. Write down the number. Right next to that number, write our phone number: 479-422-0390.
When you need Indramat support, call us. We can often provide what you need on the phone. When we can’t do that, we can usually get you a replacement unit fast while we see to the factory repairs you need.
And keep that number handy — for the next time it happens. It might be a long time, there might be a new engineer, but there’s no need to make it into an adventure again.