On Site Service 0
Posted on 20, November 2017
in Category Blog
We’re happy to provide support for your Rexroth Electric Industrial Motion Control over the phone. Often, we can diagnose the problem confidently in a single conversation, and get you on your way back to servo motor health quickly. We are also happy to provide field service.
With one simple exception.
If you have already had a third party repair service fix up your component we usually will not send out a service technician.
The picture above should provide all the explanation you need.
Third party repair shops cannot get original parts for Rexroth machinery — especially when we’re talking about legacy parts. They usually don’t have the schematics or the specialized experience, either. Third party repair shops often turn out components like the one you see above, which has been cobbled together with the equivalent of twine and chewing gum so that it kind of looks okay.
We can send that machine in for factory repair or reman but we can’t just tweak something and fix it. It has been damaged. Your warranty is now void.
The picture below shows a machine that has gone in for factory repair.
Factory repair or reman for Rexroth electric motion control machinery ends up with everything cleaned, replaced if needed, refinished, and repaired. Often, you’ll get a new warranty, to boot.
So here’s what you should do:
- Don’t go to third party repair shops in the first place.
- If you do make that mistake and it turns out badly, cut your losses. Go for factory repair or reman. We can help you determine whether repair or reman is a better choice for you.
Give us a call for immediate assistance. It doesn’t make sense to rack up downtime with trial and error. Call us first and get your problems solved in the fastest, most cost-effective way. Our number is 479-422-0390. Go ahead and put it into your contacts for next time, or use it right now if you have a current need.