In a forum post we read about a brake fault with an Indramat motor which turned out to be caused by the use of the wrong part in repairs. The poster said that he had then gone to an Indramat authorized repair shop and gotten the problem fixed.
Happy ending. Except that there is no such thing as an Indramat authorized repair shop.
Who authorizes those repair shops?
The Indramat company no longer exists. Rexroth took over Indramat and stopped using the name at the end of the 20th century. The new Indradrive components honor Indramat in their names, but you won’t find any corporate office for Indramat. So who can authorize an Indramat authorized repair shop?
Bosch-Rexroth, the parent company that still supports Indramat components, does not sell parts to third-party repair shops. Factory rebuilds are done — not surprisingly — at the factory.
Where do those “authorized” repair shops get their replacement parts? Your guess is as good as ours.
Except that we’ve actually seen some of those third party repairs. Check out some cautionary stories:
There’s no real difference between a new Indramat motor and a factory rebuilt one. We see both of them frequently, and install them frequently, and we’re confident about those rebuilds.
Having your Indramat components repaired at a third-party shop leaves you open to all kinds of possibilities, from non-OEM parts to… well, having the wrong brake installed.
What to do instead
Instead, call 479-422-0390. We have a large stock of components on hand, and we can provide emergency units while we see to factory rebuilds — usually with 24-hour turnaround.
Factory repair and reman take place at the factory, with original parts and specs, and trained technicians. Rexroth provides new warranties for the rebuilt or repaired components. You can feel confident about these repairs.